1. How We Collect And Use Information
Information you provide us directly. We collect a variety of information that you provide directly to us, including:
Account Information - When you first sign in to your account, you will need to provide us with a username, password, first and last name, and email address. Incase you signing in using a third party services like google we may get information like to your email address, photo, user name and birthdate.
Your User Content- When you use the Service to record workflows, we collect your clicks, keystrokes, events, and the content on your screen during the recording period.
Data collection on your clicks, keystrokes, and screen images only occurs during this recording period. You may choose to have information shared by you removed at any time by contacting us at email@example.com.
Analytics information - We may directly collect analytics data, or use third-party analytics tools (such as Google Analytics, Mix Panel, segment, etc.), to help us measure traffic and usage trends for the Service.
We collect and use this analytics information to improve the product's performance, introduce new features, and not to manipulate any particular individual user.
You may install the Google Analytics Opt-out Browser Add-on by clicking here to prevent Google Analytics from using your information for analytics.
Cookies information - When you visit float we may send one or more cookies (containing a string of alphanumeric characters ) to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site.
This cookie remains on your hard drive after you close your browser and you can choose to remove a persistent cookie any time by following your web browser’s directions about how to erase or delete cookies.
Log file information - Your browser or mobile device automatically reports log file information each time you access the Service. Our servers automatically record certain log file information when you use our Service. These server logs may include your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, a number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
We are using third-party tools like NewRelic, Datadog, Render, and Cloudflare to store/log this information for product improvement.
2. How We Use Your Information
We use your information for various purposes, including, but not limited to;
-Respond to your requests and provide more effective and efficient customer service;
-Contact you for our products, services, and other information that we think may be of interest to you;
-Operate, maintain, and customize the features and functionality of the Service;
-Provide security and monitoring, and address technical issues and bugs.
3.How We Store, Protect, and Share Your Information
Keeping your information safe - We care about the security of your information and inorder to protect your privacy and security, we take steps to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your account information and for controlling access to your email communications from us at all times. However, we cannot ensure or warrant the security of any information you transmit to us.
Service Providers- We may share your information in the following ways: we use many third-party tools to provide the best customer experience and we may share your information as needed to help us operate our business where we have a legitimate interest to do so. These include sub-processors that are held to data protection standards no less rigorous than applicable data protection laws require.